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A) WARRANTY CLAUSES AND CONDITIONS RECONDITIONED ENGINE

1. General Terms of Sale:

1.1. The sale of parts by SantaremMOTOR is governed by these general conditions;1.2. The guarantee given was in common agreement between the customer and our company;1.3. The establishment of a commercial relationship establishes that the company and customer have accepted and agreed to these sales conditions;1.4. When the customer places an order, SantaremMOTOR sends a proforma invoice and the present warranty conditions. The award thereof establishes the agreement between the parties.1.4.1. Contracted warranty periods agreed between both parties of 12, 24 or 36 months;1.5. Delivery times valid after receipt of payment on account. Unless stock runs out or logistical delays;

2. Warranty conditions:

2.1. WARRANTY COVERAGE: The warranty applies exclusively to the reinforced block and head;2.2. THE WARRANTY DOES NOT COVER:2.2.1.Engine assembly and disassembly labor;2.2.2.Consumables;2.2.3.Vehicle immobilization and transportation costs;2.3. Engine inspection certified by the workshop required between 1000 and 1500 kilometers driven, to be sent via email toguarantees@santaremmotor.com;

3. When assembling the engine:

3.1. The engine is supplied without oil, so under no circumstances can it be started without a minimum oil level;3.2. Checking the oil pressure, when the vehicle model does not allow it to be checked in the quadrant – Mandatory video proof during assembly;3.3. Mandatory check of the injection and turbo system as well as the check of the exhaust system and catalyst;3.4. The following components must be replaced3.4.1.Air filter(s), fuel filter(s) and thermostat;3.4.2.All models that use an oil exchanger/oil cooler, the part must be replaced with a new one;3.4 .3. The following must be reviewed: Retainers, links, distribution chains and tensioners and the vehicle's cooling system;

4. Exclusion of Warranty:

4.1. Failure to use fuels, lubricants and consumables recommended by the manufacturer;4.2. Normal wear and tear of the product; including connecting rod bronzes, crankshaft bronzes and segments;4.3. Lack of review determined by the manufacturer;4.4. Defects caused by negligent use of the vehicle / poor handling of it;

4.5. Defects caused by the product being used in conjunction with/or connected to any other product that is not in proper condition;4.6. This warranty does not apply if the product has been opened, altered or repaired by any entity other than the manufacturer or if it has been repaired using subsequent unauthorized parts or if the product's serial number is illegible;4.7. Failure to assemble in a specialized certified workshop;4.8. Assemblies carried out outside the manufacturer's compliance, namely applications, as well as those arising from damage caused voluntarily or involuntarily;4.9. Failure to send the warranty certificate (via email, fax or post) duly completed with registration number and KM within 20 working days from the date of delivery;

5. We reserve the right to:

5.1. In case of return:5.1.1. Collective Company, the refund amount will be issued in a credit note;5.1.2. End customer, the amount will be issued within a maximum period of 30 working days counting from the arrival of the product at our facilities;

6. Procedures in case of breakdown:

6.1. Move the vehicle to the workshop where the assembly was carried out;6.2. Request a technical report of the fault from the repair shop;6.3. Submit periodic inspection certification;6.4. Send workshop report and assembly and inspection invoices to:guarantees@santaremmotor.com;6.5. Wait for a visit from our technician, if necessary;

    No repairs should begin without our knowledge or prior authorization - the warranty is automatically void if the supplied part is tampered with. Failure to follow the procedures in the event of a breakdown completely voids the warranty. In the event of no documentation proving the replacement /revision of the components mentioned in Point 3, the engine will have to be dismantled and transported to our Workshop in order to undergo expert examination and possible repair by our mechanic technician, this point being irrevocable.

7. Applicable law and jurisdiction:

The parties expressly declare that any dispute arising from this contract/guarantee will have territorial jurisdiction with the exception of another court, the judicial court of the district of Santarém


Reconditioned Engine Specifications: it is called a new engine, as all wear parts and components have been replaced with new parts, being completely restored to its original factory specifications:
- Complete disassembly of the engine for recovery
- Cleaning of parts
- Replacement of all parts and components that show wear with new parts
Composition:
- Block, Head, Carter and Distribution
- New parts included: Bearings, Pistons, Liners, Connecting Rods, Covers, Segments, Head gasket, Oil pump, Distribution kit with water pump



B) WARRANTY CLAUSES AND CONDITIONS USED ENGINE

1. General Terms of Sale:

1.1. The sale of parts by SantaremMOTOR is governed by these general conditions;1.2. The guarantee given was in common agreement between the customer and our company;1.3. The establishment of a commercial relationship establishes that the company and customer have accepted and agreed to these sales conditions;1.4. When the customer places an order, SantaremMOTOR sends a proforma invoice and the present warranty conditions. The award thereof establishes the agreement between the parties.1.4.1. Contracted warranty periods agreed between both parties of 6, 12 or 18 months;1.5. Delivery times valid after receipt of payment on account. Unless stock runs out or logistical delays;

2. Warranty Conditions:

2.1. WARRANTY COVERAGE: The warranty applies exclusively to the reinforced block and head, regardless of the additional components it is supplied with;2.2. COMPONENTS NOT COVERED: Engine components that may accompany the engine upon delivery, but are excluded even during assembly: engine flywheel, injection pump, injectors, turbo, electric valves, EGR valve, oil exchanger/radiator, particle filter and any other component that is not mentioned in the previous point;2.3. THE WARRANTY DOES NOT COVER:2.3.1.Engine assembly and disassembly labor;2.3.2.Consumables;2.3.3.Vehicle immobilization and transportation costs;2.4. Engine inspection certified by the workshop required, between 1000 and 1500 kilometers driven, to be sent via email toguarantees@santaremmotor.com;

3. When assembling the engine:

3.1. The engine is supplied without oil, so under no circumstances can it be started without a minimum oil level;3.2. Checking the oil pressure, when the vehicle model does not allow it to be checked in the quadrant – Mandatory video proof during assembly;3.3. The following components must be replaced:3.3.1. Air filter(s), fuel filter(s) and thermostat;3.3.2.All models that use an oil exchanger/oil cooler, the part must be replaced with a new one;3.4. The following must be reviewed: Retainers, links, chains and tensioners for the vehicle's distribution and cooling system;

4. Exclusion of Warranty:

4.1. Failure to use fuels, lubricants and consumables recommended by the manufacturer;4.2. Normal wear and tear of the product; including connecting rod bronzes, crankshaft bronzes and segments;4.3. Lack of review determined by the manufacturer;

4.4. Defects caused by negligent use of the vehicle / poor handling of it;4.5. Defects caused by the product being used in conjunction with/or connected to any other product that is not in proper condition;4.6. This warranty does not apply if the product has been opened, altered or repaired by any entity other than the manufacturer or if it has been repaired using subsequent unauthorized parts or if the product's serial number is illegible;4.7. Failure to assemble in a specialized certified workshop;4.8. Assemblies carried out outside the manufacturer's compliance, namely applications, as well as those arising from damage caused voluntarily or involuntarily;4.9. Failure to send the warranty certificate (via email, fax or post) duly completed with registration number and KM within 20 working days from the date of delivery;

5. We reserve the right to:

5.1. In case of return:5.1.1.Collective Company, the amount of the return will be issued in a credit note;5.1.2.End customer, the amount will be issued within a maximum period of 30 working days counting from the arrival of the product at our installations;

6. Procedures in case of breakdown:

6.1. Move the vehicle to the workshop where the assembly was carried out;6.2. Request a technical report of the fault from the repair shop;6.3. Submit periodic inspection certification;6.4. Send workshop report and assembly and inspection invoices to:guarantees@santaremmotor.com;6.5. Wait for a visit from our technician, if necessary;

    No repairs should begin without our knowledge or prior authorization - the warranty is automatically void if the supplied part is tampered with. Failure to follow the procedures in the event of a breakdown completely voids the warranty. In the event of no documentation proving the replacement /revision of the components mentioned in Point 3, the engine will have to be dismantled and transported to our Workshop in order to undergo expert examination and possible repair by our mechanic technician, this point being irrevocable.

7. Applicable law and jurisdiction:

The parties expressly declare that any dispute arising from this contract/guarantee will have territorial jurisdiction with the exception of another court, the judicial court of the district of Santarém.



C) GEARBOX WARRANTY CLAUSES AND CONDITIONS

1.General Terms of Sale:

1.1. The sale of parts by SantaremMOTOR is governed by these general conditions;1.2. The guarantee given was in common agreement between the customer and our company;1.3. The establishment of a commercial relationship establishes that the company and customer have accepted and agreed to these sales conditions;1.4. When the customer places an order, SantaremMOTOR sends a proforma invoice and the present warranty conditions. The award thereof establishes the agreement between the parties.1.4.1. Warranty periods contracted and agreed between both parties of 6, 12 or 18 months on Used gearboxes;1.4.2. Warranty periods contracted and agreed between both parties of 12, 24 or 36 months on Reconditioned gearboxes;1.5. Delivery times valid after receipt of payment on account. Unless stock runs out or logistical delays;

2.Warranty Conditions:

2.1. WARRANTY COVERAGE: The warranty applies exclusively to the hull and internal mechanical components, regardless of the additional components supplied with it;2.2. COMPONENTS NOT COVERED: Gearbox components, namely valves, sensors and electrical and electronic modules and any other component not referred to in the previous point;2.3. THE WARRANTY DOES NOT COVER:2.3.1. Gearbox assembly and disassembly labor;2.3.2. Consumables (oils and others);2.3.3. Vehicle immobilization and transportation costs;

3.When assembling the gearbox:

3.1. The gearbox is supplied without oil, so under no circumstances can it be put into operation without the recommended level;3.2. The following components must be replaced:3.2.1. Dual-mass/single-mass engine flywheel;3.2.2. Clutch kit;

4.Exclusion of Warranty:

4.1. Failure to use fuels, lubricants and consumables recommended by the manufacturer;4.2. Lack of review determined by the manufacturer;4.3. Defects caused by negligent use of the vehicle / poor handling of it;

4.4. Defects caused by the product being used in conjunction with/or connected to any other product that is not in proper condition;4.5. This warranty does not apply if the product has been opened, altered or repaired by any entity other than the manufacturer or if it has been repaired using subsequent unauthorized parts or if the product serial number is illegible;4.6. Failure to assemble in a specialized certified workshop;4.7. Assemblies carried out outside the manufacturer's compliance, namely applications, as well as those arising from damage caused voluntarily or involuntarily;4.8. Failure to send the warranty certificate (via email, fax or post) duly completed with registration number and KM within 20 working days from the date of delivery;

5.We reserve the right to:

5.1. In case of return:5.1.1. Collective Company, the refund amount will be issued in a credit note;5.1.2. End customer, the amount will be issued within a maximum period of 30 working days from the arrival of the product at our facilities;

6.Procedures in case of breakdown:

6.1. Move the vehicle to the workshop where the assembly was carried out;6.2. Request a technical report of the fault from the repair shop;6.3. Submit periodic inspection certification;6.4. Send workshop report and assembly and inspection invoices to:guarantees@santaremmotor.com;6.5. Wait for a visit from our technician, if necessary;

    No repairs should begin without our knowledge or prior authorization - the warranty is automatically voided if the supplied part is tampered with. Failure to follow the procedures in the event of a breakdown completely voids the warranty. assembly of the gearbox, the part will have to be dismantled and transported to our Workshop in order to undergo expert examination and possible repair by our mechanic technician, this point being irrevocable.

7. Applicable law and jurisdiction:

The parties expressly declare that any dispute arising from this contract/guarantee will have territorial jurisdiction with the exception of another court, the judicial court of the district of Santarém.



D) WARRANTY CLAUSES AND CONDITIONS AUTOMATIC GEARBOX

1. General Terms of Sale:

1.1. The sale of parts by SantaremMOTOR is governed by these general conditions;1.2. The guarantee given was in common agreement between the customer and our company;1.3. The establishment of a commercial relationship establishes that the company and customer have accepted and agreed to these sales conditions;1.4. When the customer places an order, SantaremMOTOR sends a proforma invoice and the present warranty conditions. The award thereof establishes the agreement between the parties.1.4.1. Contracted warranty periods agreed between both parties of 6, 12 or 18 months.1.5. Delivery times valid after receipt of payment on account. Unless stock runs out or logistical delays;

2. Warranty Conditions:

2.1. WARRANTY COVERAGE: The warranty applies exclusively to the hull and internal mechanical components, regardless of the additional components supplied with it;2.2. COMPONENTS NOT COVERED: Gearbox components, namely, valves, sensors and electrical and electronic modules, oil pump, radiator, torque (torque converter) and any other component not referred to in the previous point;2.3. THE WARRANTY DOES NOT COVER:2.3.1.Labor for assembling and disassembling the gearbox;2.3.2.Consumables (oils and others);2.3.3.Vehicle immobilization and transport costs;

3. When assembling the gearbox:

3.1. The gearbox is supplied without oil, so under no circumstances can it be put into operation without the recommended level;3.2. The following components must be reviewed and/or replaced:3.2.1.Dual-mass/single-mass engine flywheel;3.2.2.Clutch kit;3.2.3.Torque (torque converter);3.2.4.Filters and engine oil pump gear box.

4. Exclusion of Warranty:

4.1. Failure to use fuels, lubricants and consumables recommended by the manufacturer;4.2. Lack of review determined by the manufacturer;4.3. Defects caused by negligent use of the vehicle / poor handling of it;4.4. Defects caused by the product being used in conjunction with/or connected to any other product that is not in proper condition;

4.5. This warranty does not apply if the product has been opened, altered or repaired by any entity other than the manufacturer or if it has been repaired using subsequent unauthorized parts or if the product serial number is illegible;4.6. Failure to assemble in a specialized certified workshop;4.7. Assemblies carried out outside the manufacturer's compliance, namely applications, as well as those arising from damage caused voluntarily or involuntarily;4.8. Failure to send the warranty certificate (via email, fax or post) duly completed with registration number and KM within 20 working days from the date of delivery;4.9. Defective assembly of the torque converter, damaging the oil pump;

5. We reserve the right to:

5.1. In case of return:5.1.1.Collective Company, the amount of the return will be issued in a credit note;5.1.2.End customer, the amount will be issued within a maximum period of 30 working days counting from the arrival of the product at our installations;

6. Procedures in case of breakdown:

6.1. Move the vehicle to the workshop where the assembly was carried out;6.2. Request a technical report of the fault from the repair shop;6.3. Submit periodic inspection certification;6.4. Send workshop report and assembly and inspection invoices to:guarantees@santaremmotor.com;6.5. Wait for a visit from our technician, if necessary;

    No repairs should begin without our knowledge or prior authorization - the warranty is automatically voided if the supplied part is tampered with. Failure to follow the procedures in the event of a breakdown completely voids the warranty. assembly of the gearbox, the part will have to be dismantled and transported to our Workshop in order to undergo expert examination and possible repair by our mechanic technician, this point being irrevocable.


7. Applicable law and jurisdiction:

The parties expressly declare that any dispute arising from this contract/guarantee will have territorial jurisdiction with the exception of another court, the judicial court of the district of Santarém.


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